Ski Lesson Cancellation & Refund Policy
- Cancellations by the Customer
Timing of Cancellation – Refund Policy
- More than 72 hours (3 days) before the lesson: 100% refund
- 72 to 24 hours before the lesson: 50% refund
- Less than 24 hours before the lesson / No-show: 0% refund (full fee charged)
All cancellation requests must be made in writing by email to: ALSS@beactive.life.
Refunds will be processed to the original payment method.
2. Rescheduling
- Reschedule requests made more than 48 hours before the lesson will be accepted free of charge, subject to availability.
- Rescheduling within 48 hours may be treated as a cancellation and follow the refund rules above.
3. Late Arrival
- Please arrive at least 15 minutes before the lesson start time.
- Lessons end at the scheduled time regardless of late arrival.
- Private lessons may accommodate a later start time if informed ahead of time.
- Arriving more than 15 minutes late may be considered a no-show.
4. Cancellations by the Ski School
If we must cancel due to extreme weather, lack of snow, unsafe conditions, resort closure, or instructor illness, customers may choose:
- A full refund, or
- A rescheduled lesson
5. Illness or Injury
If a participant cannot attend due to illness or injury, we may offer a refund or reschedule with a valid medical certificate.
We recommend all guests carry travel or ski insurance.
